Property Condition Report

Post-Repair Window Inspection

Documenting the physical condition of work performed and paid for in full.

FAILED
Report type
Post-repair condition inspection
Contractor
Window Repair US Inc — glassesandwindows.com
Job / invoice no.
#2059
Service date
July 16, 2026
Amount paid
$6,500.00 (paid in full)
Scope billed
“Adjustment, insulation & sealing” of 6 windows
Location
Manhattan, NY (exact address withheld)
Prepared by
The homeowner / customer

Summary of findings

Window Repair US Inc was paid $6,500 to adjust, insulate and seal six windows. Five days later the windows leaked worse than before, and did so again three weeks after that. The photographs below document the physical condition of the frames, screws, and sealant left behind. In the customer's assessment, the work fails any reasonable standard of professional window sealing.

Photographic exhibits10 defects noted
Exhibit 01Window frame and track after service.
Window frame and track after service.1234
  1. 1

    Open, unsealed screw hole left exposed in the frame

  2. 2

    Stripped / mangled screw head, not seated flush

  3. 3

    Bare aluminum gouged and scraped by tools

  4. 4

    Loose metal shim left sitting in the window track

Exhibit 02Inside corner joint of the frame.
Inside corner joint of the frame.5678
  1. 5

    Sealant smeared by hand, not tooled — lumps and voids

  2. 6

    Deep scratches and scuffing across the finished surface

  3. 7

    Open gap at the mitered corner where the joint should close

  4. 8

    Debris and old caulk residue left packed in the channel

Exhibit 03The window, open, at height above the street.
The window, open, at height above the street.910
  1. 9

    Gap running along the sash where the seal should be continuous

  2. 10

    Frame seam left open — a direct path for wind-driven rain

Markers are approximate and placed by the homeowner to indicate the location of each observation. Photographs are unretouched and taken after the job was completed and paid.

Video exhibitJul 21 2026

After the “Repair”

Rain pouring through the windows Window Repair US Inc was paid $6,500 to seal — recorded five days after the job.

Recorded
July 21, 2026 — five days after Window Repair US Inc completed and was paid in full for the job.

The footage shows water running freely down the interior of a window that had just been “adjusted, insulated and sealed.” This is not condensation or a minor drip: rain is entering through the assembly and streaming down the glass and frame during an ordinary storm.

It is the direct, visible result of the workmanship documented in the photo exhibits above — the exposed screw holes, the hand-smeared sealant, and the open gaps at the frame. A properly sealed window does not do this.

The leaks recurred in a second storm on August 6, 2026. When asked to make it right, the company refused any refund.

Subject of report

Window Repair US Inc logo

Window Repair US Inc — website glassesandwindows.com, email info@windowrepairus.com, phone (929) 233-4903; offices listed at 101 Avenue of the Americas and 845 3rd Avenue, Manhattan. President & CEO per public records: David Ratiani. This report is not about the separately-owned “Window Repair NYC LLC.” Logo shown for identification only.

Recommended action for others
  1. 01

    Dispute the charge

    Paid by card? File a chargeback for work not performed as described. Paid by Zelle or wire? Call your bank now.

  2. 02

    File with NYC DCWP

    NYC home-improvement contractors must be licensed. File and verify the license at nyc.gov/dcwp.

  3. 03

    File with the NY AG

    The Consumer Frauds Bureau logs complaints at ag.ny.gov and builds the record on repeat offenders.

  4. 04

    Report to the BBB

    Their BBB profile currently reads clean. Putting your experience on record is the most useful thing you can do.

  5. 05

    Small claims court

    NYC small claims handles up to $10,000 with no lawyer. Filing costs about $20.